Current Openings

WHO WE ARE

5 Cities Swim School is a learn-to-swim school specializing in Water Safety education. Our comprehensive curriculum teaches much more than basic swimming skills, empowering students with confidence in and beyond the water.

We’re proud to come to work knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the intersection of sport and child development.

SUMMARY

At 5 Cities Swim School, we’re on a mission to help children attain a premium swim education. We’re seeking an experienced General Manager to own the strategy and delivery of our services to our local community. Specifically, we are looking for a leader to drive our business operations and growth, owning (i) company systems, (ii) customer experience, and (iii) talent development. 

As the team leader, your presence represents our culture of excellence and infectious passion for the industry. You will manage 30+ employees and interact with hundreds of parents and children onsite each week. 

ESSENTIAL DUTIES

• Deeply understand our customers, industry trends, and business drivers to manage operations and advocate for new opportunities 

• Promote a strong culture; a supportive, inclusive environment that is built on our values

• Own quarterly growth objectives and the annual business roadmap

• Create and execute a plan for staff development and performance review

• Maintain the facility 

QUALIFICATIONS

Minimum

• Demonstrated success in customer service or client relations

• Proven experience managing a team, including hiring, training, and performance management with great references

• Experience with budgeting and financial reporting

• Passion for working with children, instructors, and families

• Ability to cultivate a family-friendly and enthusiastic environment

• Ability to obtain Lifeguard Certification and Certified Pool Operator license within 60 days

• Ability to work weekends

• Bachelor’s Degree

Preferred

• 2+ years of management or leadership experience

• 2+ years of experience working with children

COMPENSATION

Pay range: $70,000 - $80,000

This role is eligible for additional bonuses tied to performance. 

Responsibilities

Customer Service and Sales

• Ensure staff consistently adhere to 5 Cities Swim School’s Core Values during interactions with customers and colleagues.

• Maintain high levels of customer satisfaction proactively and professionally.

• Educate families about the Learn-to-Swim program and our values.

• Oversee the Office Manager, instructors, lifeguards, and contractors/vendors.

Human Resources

• Lead all aspects of staff management - hiring, training, mentoring, and scheduling.

• Review and approve staff schedules, attendance, and timesheets.

• Handle staff disciplinary actions and performance management in alignment with company policies.

• Create and manage your weekly schedule to meet the school’s operational needs.

Facility Management

• Maintain the interior and exterior of the facility to align with brand standards for cleanliness, safety, and overall appearance.

• Review incident reports and take appropriate action to ensure staff and customer safety.

Financial/Accounting

• Build, manage, and adhere to the school budget, ensuring financial goals are met.

• Process payroll and ensure accuracy in financial reporting.

• Oversee reimbursement partners, payment schedules, and accounts receivable processes.

Certification Requirements

• USSSA Certified Fundamental Swim Instructor

• Certified Pool Operator (CPO) Certification

• CPR and First Aid Certifications

Key Competencies

Leadership and Staff Development

• Clearly communicate goals, and build skill and confidence in team members.

• Role-model performance standards, provide coaching, and craft personalized development plans.

• Resolve conflicts effectively, clarify roles, and celebrate successes to foster a positive team culture.

Customer Engagement

• Model exceptional customer service behaviors and build strong relationships with the community.

• Track customer service metrics, identify trends behind feedback, and implement solutions.

• Inspire the team with a compelling vision for customer service excellence.

Operations and Financial Acumen

• Manage daily operations, including scheduling, goal-setting, and budgeting.

• Set and track key performance indicators, aligning staff and operations to achieve targets.

Communication and Professionalism

• Communicate clearly, consistently, and professionally in both verbal and written forms.

• Build trust by showing genuine interest in staff and customers and maintaining professionalism at all times.

This job description is not exhaustive and will be adjusted as needed. The General Manager may be required to perform additional duties to meet the evolving needs of the business.

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

Key Responsibilities:

• Prioritize water safety in every lesson, teaching essential skills such as floating, treading water, safe entry and exit from the pool, and responding to emergency situations.

• Create a safe, nurturing environment for students

• Build confidence for students in the water, using the 5 Cities Swim School Curriculum

• Communicate with students, families and staff members

• Welcome feedback and enjoy the process of improving

• Report to the Managers during shifts and provide support throughout the pool deck as needed.

Qualifications:

• Love to work with children

• Though it is preferred, no requirement for swim lesson experience - we train to our curriculum and water safety focus

• Strong communication skills and the ability to connect with children and families

• Patience, empathy, and a genuine enthusiasm for helping children succeed

• Can commit to a minimum of 1 year and at least 2 shifts per week

• Ability to stand, walk, stoop, crouch or swim for up to 4 hours in the water

• Ability to lift, hold, and/or move equipment or small child up to 50 pounds

• Lifeguard Certified (preferred but not required).

Compensation and Shift:

• Pay starts at $21 per hour, with opportunities for increases based on experience, hours, and performance

• Shifts are 3-5 hours

• Because instructor/child trust is a core part of our program, the ability to reliably attend your shift and build trust with your students is very important.

Additional Requirements:

• Background check clearance.

• Willingness to undergo additional training in low sensory and adaptive swim instruction.